Glowpoint

Open Opportunities

TAC Technician

Posting Date:
February 10, 2012

Position Overview:

A TAC technician is responsible for efficient test and acceptance of video endpoints and infrastructure on or off the Glowpoint network known as Cloud Services.

Responsibilities:

• Assist with On-Boarding of new customer video equipment: requirements gathering, technical information / connection method, updating CRM.
• Provisioning of equipment, such as router, switches, Brix’s and other hardware equipment.
• CRM Database integrity.
• Maintain process documentation.
• Manage network circuit ordering for new installations, moves, changes and disconnections.
• Serve as support to Project Manager and sales team throughout the installation process including transition from pre-sale to post-sale activity.
• Ensure Billing upon installation of service is performed.
• Ensure on-time performance to all deliverables.
• Assisting product management and engineering in new product development.

Qualifications:

• Excellent organizational skills. Project management skills a plus.
• Able to effectively handle escalations and time critical issues.
• Knowledge and functions of RMX, MGC, VBP, CMA and TMS infrastructure devices.
• Knowledge of video framing and general troubleshooting.
• Knowledge of Immersive telepresence systems and standalone video endpoints.
• Ability to work in a fast pace environment.
• Basic knowledge T1, DSL, Ethernet, IP Networks a plus.
• Flexibility of Shift Schedule.
• Bachelors Degree preferred.
• A minimum of 3 years of experience in a customer service/ implementation role.
• Strong written and verbal communications required.

Compensation:

Glowpoint offers an extremely competitive compensation package and benefits that include medical, dental, vision, life and retirement (401K) plans.

Contact:

Please submit resume with detailed qualifications to rbosque@glowpoint.com.

NOC Level 1 Support Technician

Posting Date:
February 2, 2012

Position Overview:

A Level 1 Support Technician will perform basic trouble shooting of all aspects of all video, data, transport, internet, ATM and Ethernet services. This position is shift-aligned which will include night, weekend and off-shift (non 8-5) work. During each shift the technician will ultimately be responsible for all level 1 trouble resolution. Change is a constant in this environment and candidates must be willing to adapt to changing requirements and expectations.

Responsibilities:

• Open and closing trouble tickets
• Ability to quickly isolate faults within the network and perform basic trouble shooting
• Answer customer trouble calls and communicate status
• Prompt escalation of issues to Level 2 & Level 3
• All other related duties

Qualifications:

• High school diploma, college degree preferred
• 1-3 years in a Support Center Role
• Knowledge of DSL, ATM, PSTN, Ethernet and IP Networks
• Knowledge of VoIP and soft client trouble shooting

Compensation:

Glowpoint offers an extremely competitive compensation package and benefits that include medical, dental, vision, life and retirement (401K) plans.

Contact:

Please submit resume with detailed qualifications to rcorrea@glowpoint.com.

Reservationist

Posting Date:
February 2, 2012

Position Overview:

This position is responsible for video conferencing reservations support and will interface directly with customers via phone and email.

Responsibilities:

• Perform scheduling for video reservations within database
• Work order creation for video site certification and video resource scheduling
• Video reservation conflict management
• General customer service
• Answer phones and emails
• Schedule multipoint video and audio conferences
• Data entry into department database
• Attend department meetings and trainings as needed
• All other related duties

Qualifications:

• High school diploma, college degree preferred
• 1-2 years customer service experience
• Professional phone skills
• Strong attention to detail
• Multitasking
• Excellent follow-up skills
• Experience with video conferencing is desired
• Experience with audio conference reservations is a plus

Compensation:

Glowpoint offers an extremely competitive compensation package and benefits that include medical, dental, vision, life and retirement (401K) plans.

Contact:

Please submit resume with detailed qualifications to jwalesyn@glowpoint.com.

Sr. Software Engineer

Posting Date:
February 2, 2012

Position Overview:

The Sr. Software Engineer is primarily responsible for developing Glowpoint’s video cloud applications. Must have strong experience with SOA in a .NET framework, and must also have good working knowledge of SIP protocol.

Responsibilities:

• Senior .NET Architect/Developer with hands-on experience working on implementation of a SOA-based system that includes best of breed components for ESB, Service Registry, Rules Engine and Workflow.
• Ability to develop detailed service specifications including: WSDL, XML schemas, web service policy and web service security.
• Hands-on ability provisioning and integrating services using Enterprise Service Bus.
• Ability to leverage ESB for service composition, mediation and routing.
• Ability to collaborate with other technical architects and business leads to understand functional requirements and the big picture and develop effective, flexible solutions.
• Architecture modeling skills including UML, Visio, etc.
• Experience with SIP protocol for VoIP and video.

Qualifications:

• Minimum 4-year college degree
• Minimum of 5 years experience with focus on developing Software-as-a-Service applications (SaaS)
• .NET / C#
• C++
• J2EE / JAVA
• Fluent with Linux OS
• Strong experience with SIP protocol
• Experience with Linux OS

Compensation:

Glowpoint offers an extremely competitive compensation package and benefits that include medical, dental, vision, life and retirement (401K) plans.

 

Contact:

Please submit resume with detailed qualifications to abalani@glowpoint.com.